Shipping and Returns

Shipping policy

At Shopslix we work to ensure your orders arrive quickly, safely and reliably.

1. Shipping Coverage

We ship nationwide within Colombia, reaching the main cities and municipalities of the country.

2. Delivery time

The estimated delivery time is:

Major cities: 2 to 5 business days
Municipalities and remote areas: 3 to 8 business days

Delivery times may vary depending on the carrier, weather conditions, high demand, or logistical developments.

3. Order Processing

Once your order is confirmed, it will be processed within 24 business hours.

Orders placed on weekends or holidays will be processed on the next business day.

4. Cash on delivery

At Shopslix we offer the cash on delivery option, so you can pay for your order when you receive it.

This option is subject to carrier coverage depending on the customer's location.

5. Order tracking

Once the order has been dispatched, the customer will receive the necessary information to track the shipment.

6. Failed delivery

If the order cannot be delivered due to an incorrect address, customer absence, or lack of response, our team will contact you to arrange a new delivery.

7. Damaged or incomplete products

If you receive your order with any problems, you should contact our customer service team within the first 24 hours after delivery.

Exchange and Return Policy

At Shoplix, we work to ensure customer satisfaction. If your product has any issues, you can request a return or exchange within the first 24 hours of receiving it, provided the item is in good condition, unused, and in its original packaging. (Product evaluation processing time is 1 to 8 business days.)

All our products come with a warranty against manufacturing defects. In the event of any malfunction, our team will assess the situation and offer you a suitable solution, primarily by replacing the product with one in optimal condition.

To begin the process, you can contact us through our support channels, where you will receive assistance at every stage.

Times and conditions may vary depending on the type of product and the carrier.

At Shoplix we are committed to providing you with a safe, transparent and supported shopping experience.